Cancellation Policy

Flexible. Fair. Thoughtful.

We understand that life happens. That’s why we offer a 1-hour window for hassle-free cancellations.

⏳ 1-Hour Cancellation Window

Once your order is placed, our artists begin preparing and reviewing your photo and preferences immediately. If you wish to cancel, please reach out within the first hour of your order.

  • ✅ Eligible: Cancel your order within 60 minutes for a full refund.
  • ❌ After 1 hour: The order is locked in and cannot be cancelled.

📧 How to Cancel

Email us at support@duviu.com with the subject line: "Cancellation Request – [Your Order Number]"
Please include your full name and the email used at checkout.

🤝 Our Commitment

We built this policy to respect both your needs and our artists’ time. Thank you for your understanding, and for supporting handcrafted memorial artwork.